IT Change Implementation Associate (Remote)

  • Anywhere

Company Sevita
Federal Contractor

Location Phoenix, AZ

Description

The MENTOR Network is now Sevita. We have a different name, but the same mission, and a renewed sense of purpose. At Sevita we provide home and community-based health care services and support for adults, children, and their families across the United States. Join us in work that matters.
Provides exceptional customer service and technical support for all Sevita products. Sevita uses email, support tickets, and phone call-based channels to provide world class support and customer service. IT Change Implementation Associate must be able to communicate effectively, provide technical solutions across all channels of client inquiry, and coach or advise staff for improvement possibilities. In addition to fulfilling the Tier II related support responsibilities they will also collaborate with other internal teams to help solve problems.This position is 100% remote and can be performed from anywhere in the U.S.
Responsibilities:
User Adoption and Support – 100%
Providing Level II Phone/Email/Remote support to users on Sevita Software Applications.
Monitoring usage of the system to identify opportunities for additional training, provide proactive guidance and tips and tricks for most effective use of the system
Troubleshooting identified issues with users and determining path for resolution
Escalating issues to System owners and Level III Support
Identifying and documenting enhancements for the backlog
Working with service desk to develop a knowledge base of known issues or usability-related recommendations
Qualifications:
BS in Technical discipline
2+ year expectance in technical / troubleshooting role.
A plus but no required
Travel as needed
Why Join Us?
Full compensation/benefits package for employees working over 30 hours/week
401(k) with company match
Paid time off and holiday pay
Enjoy complex work that makes a difference in the lives of those we serve
Career development and advancement opportunities across a nationwide network
We have meaningful work for you – come join our team – Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.Equal Opportunity Employer, including disability/vets
The Mentor Network is pleased to be an equal employment employer Women/Minorities/Veterans/Individuals with Disabilities