Remote Service Engineer

  • Anywhere

Company Philips
Federal Contractor

Location United States of America – Home Based, MA


Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
Transform the practice of cancer diagnostics through the use of Digital Pathology.
You are responsible for
The Remote Service Engineer is the ambassador of Philips Digital Pathology ensuring that all customers are satisfied while meeting or exceeding our business targets.
Receives, registers, and provides technical service to the requests or problems coming in from all medial channels and communicates solutions or actions acting in accordance with our regulatory guidelines.
Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, work orders creating service and keeping the customer informed of the service status.
Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and
diagnosis before dispatch
Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.
You are a part of
A cohesive remote service team based in the US
A high performing team that independently serves our customers but supports each other to deliver results
A team with the energy of a start-up but the processes and tools of a mature company.
To succeed in this role, you should have the following skills and experience
Education: 4 year degree in Computer Science, Information Technology or other related field.
Experience with Microsoft Server, VMWare, and Microsoft SQL required
Engineer/Network Engineer/Microsoft Certifications desired
Minimum 4 years of related experience
Minimum 2 years prior experience in a remote support customer facing role
Competent in IT/Network diagnosis/system connectivity/Remote service essential
Prior experience with medical device support preferred
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran