Customer Service Representative (Remote)

  • Anywhere

Company Conduent
Federal Contractor

Location Remote, NE

Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Virtual Customer Experience Associate
Conduent Business Services – Virtual
Training is Monday through Friday.
Work Shift will be assigned after training which may include a weekend day.
$16/hr. + equipment and health, dental & vision benefits
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
About the Customer Experience Associate role
As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
Requirements
Customer service experience is a plus, but not required. We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive solution. To be successful in this role, you will have:
Excellent communication skills
Must type at least 25 wpm
Keyboarding and software proficiency
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED or college degree
Ability to successfully complete a mandatory paid training program
Equipment and workspace requirements
We will provide you with a computer and equipment
You must have high-speed internet connection.
Must be able to hardwire your work computer directly to your home modem via ethernet
Must have a quiet workspace
B elow is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
Apply to the role and provide your basic profile information (2 minutes)
Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
Complete a typing test (2 minutes)
Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
For the typing test and assessment you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.
If you do not complete all the steps we will send you an email reminder. If you don’t hear from us please check your spam folder for messages from the recruiting team.
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
#Remote44
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.